legal

About payment

About sales to customers abroad
Please note that due to the customs law, the maximum amount that could be purchased at once is 200,000 yen.

The price of product and the fee needed other than the product
The selling price of the product is written on each product page in the website.
We ask customers to pay the import tax and shipping fee. (The import tax is not included in the product price/shipping fee.)
The shipping fee varies depending on the region and weight. The details of the shipping fee are as follows: (List of shipping fee)
The tariff and value-added tax are decided by the customs authorities of the country or region where the product was purchased, depending on the country of manufacture and product.
The amount of tariff depends on the classification.
Please contact the tax authorities of each country for any inquiries.

Method of payment
We deal with credit card payments (VISA MASTER AMEX JCB DINERS).

Payment due date
Payment at the time of order for credit cards. The billing date depends on each card company. Please note that for “pre-order sales” and “build-to-order manufacturing”, which takes more than a month until the product is delivered, the withdrawal may be prior to the delivery.

About delivery

For regular products, they will be shipped within 7 days after the order has been checked.
We will send it via Express Mail Service (EMS)
If the delivery has been rejected, or if you are out and the product has been resent to us, we ask customers to pay the shipping fee.
We cannot take responsibility for loss or any other troubles after the shipment.
There are some conditions that may affect shipping/shipping service. The order may delay or be stopped due to weather conditions, pandemic, natural disasters, or regional issues.
Please view the service information updated by the Japan EMS for the newest shipping schedule.

About cancellation, return, and exchange

Cancel : available until 24 hours after the purchase
Return : limited to cases where there are no signs of use. After the product has arrived to our company and we have checked the product, we will refund the balance with the postage deducted.
If the state of the product is different from the time of shipment, for example missing parts or spots, we cannot refund.
If there is a defect or mistake in the product delivered, we will support you individually. Please contact within 7 days after arrival.
Contact: order@anduamet.com

About repairs

For leather products, everyday care is crucial. Despite that, while using them for a long time, you may get frays or spots that are difficult to take off by yourselves.
If that happens, before buying a new product, try the maintenance service by a local professional.
If it is difficult to do so, we accept repairs. Please bear the shipping and repair fees.
Please do not hesitate to contact < order@anduamet.com > for more details.

 

About product 

Carefully selected natural leather is used in andu amet’s products.
There may be spots or the colors may fade, but they are the nature of natural leather, not defects, so please note beforehand.

Company profile

Distributor
andu amet Ltd.

Representative responsible person
Representative Director Hiroko Samejima

Place
〒150-0001 Aoyama building 1F, 4-16-12 Jingûmae, Shibuya-ward, Tokyo

Telephone number
050-5436-2610

Email address
order@anduamet.com