【andu amet Lifetime Guarantee】 Your Treasured Bag, Given New Life【Repair Case】

November 18, 2025

Your Treasured Bag, Given New Life
ー andu amet Lifetime Guarantee and Repair Case ー

To keep it as beautiful as possible for years to come, daily care is the most important thing.
Address any dirt or fraying little by little before it becomes a bigger problem.
If it still proves too difficult, please entrust it to a professional.

Cases of Repair Work

The customer who contacted us this time is Ms. O, who has cherished and used her Hug Hug bag since our founding.
After approximately 10 years of use, part of the leather had torn, exposing the inner padding. She was also concerned about fading and scratches caused by light exposure and friction.
However, she remains very fond of the bag itself and expressed her desire to continue using it.

First, we tackled repairing the damaged leather.
The bag was sent to an atelier in Ethiopia, where the artisans who originally crafted it handled the restoration.
They reinforced the thinned leather from the back and carefully filled the holes, achieving a natural finish that's barely noticeable from a distance.

After that, the bag returned to Japan and was handed over to a partner company specializing in color restoration.
Here, the fading and uneven coloring were evened out, and the shine was restored.

The cost for this repair was...
Hole repair: ¥0
Color restoration: ¥11,000 (excluding tax)

The bag returned to Ms. O was beautifully transformed beyond recognition,
and she was extremely satisfied with the result.

The Philosophy behind our “Lifetime Guarantee System”

andu amet values staying by your side long after the sale,
rather than simply selling products.
Our lifetime guarantee is a promise to repair your items responsibly until the very end.

Repairs sent to our Ethiopian atelier take approximately 3 to 6 months, but the repair cost is free.
For the artisans at the atelier, examining products worn for 5 or 10 years is a valuable learning experience.
“This part tends to weaken,” “Making this adjustment would increase durability”—
Such insights are applied to the creation of future products.

For urgent repairs or those requiring specialized techniques, we may also utilize partner workshops within Japan.
Ethiopian sheepskin is exceptionally soft and highly stretchable among leathers, demanding advanced repair skills. We carefully select and entrust repairs to workshops we can confidently rely on, based on the specific repair needed. Repairs handled by these partners will be charged at cost.

The Ultimate Luxury: Long-lasting Use

The brand name “andu amet” means “one year” in Amharic, an Ethiopian language.
Like a cherished lifelong partner,
we wish to be by your side through happy times and sad,
growing ever more radiant as time passes—
this sentiment is embodied in our lifetime warranty.

Every product has an end.
Even so, we promise to continue repairing it with sincerity
until the day it reaches the end of its life.